Frequently Asked Questions
Everything you need to know about our collections, shipping, and returns.
When will my order ship?
Orders typically process within 2-4 business days. Once shipped, you will receive a confirmation email with tracking information. Delivery times vary based on your selected shipping method at checkout.
What is your return policy?
We accept returns of unworn, unwashed, and unaltered items with original tags attached within 30 days of the delivery date. Please note that items marked as Final Sale are not eligible for return or exchange.
How do I care for my DÔEN garments?
To preserve the longevity of our natural fabrics, we recommend hand washing in cold water with a gentle detergent and laying flat to dry, or professional dry cleaning for more structured pieces.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and estimated delivery times are calculated at checkout based on the destination and package weight.
Can I modify or cancel my order after it has been placed?
Once an order is placed, we are unable to make changes to the items or shipping address. If you need to cancel, please contact our support team immediately, though we cannot guarantee cancellation once processing has begun.
How do I determine my size?
Each product page includes a detailed size guide and specific garment measurements. If you are between sizes, we generally recommend sizing down as many of our silhouettes are designed with a relaxed, flowy fit.